Marine Service Management Course

Offered jointly with the American Boat Builder and Repairers Association (ABBRA), the Marina Service Managers (MSM) course offers marine-service centers and boatyards up-to-date service- and repair-related material. IMI's expert instructors provide participants with pointers in such non-technical topics as human-resource development, financial controls, customer relations, project management, job estimating, warranty insurance work, marketing and sales, and more. The program is designed specifically for marina-service and repair managers. The MSM course partially fulfills the educational requirements leading to ABBRA's Marine Service Manager Certification.

HIGHLIGHTS

• Customer relations
• Financial management
• Human resources development
• Time management
• Project management
• Legal issues, including product liability
• Codes and standards compliance
• Safety and health compliance
• Manufacturer and service warranties
• General administrative and organizational skills
• Marketing and sales
• Emergency response planning
• Facility management and maintenance

FEES: $1,749 (members), $2,249 (non-members) includes Opening reception, breakfast and lunch daily, closing dinner, and all course materials.  Lodging at the host venue must be reserved and paid for independently. 

REQUIREMENTS

Participants should be employed as marina service/repair managers or be in an equivalent leadership roles. Other related experience and knowledge can also apply. Basic boat-handling skills and systems knowledge are preferred.

FACULTY

Jim Bronstien, Dennis Nixon, Kelli Thornell-Crete, Tim Timpson, Pam Lendzion. Kirby Scheimann

For more information on the Australian course offeriengs please go to www.marinas.net.au

SCHEDULE

East Coast USA, March 2010


Melbourne, Australia
October 25, 2010 - October 28, 2010

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